Frequently Ask Questions
Most frequent questions and answers
Yes, we offer a 48-hour trial so you can fully test our services before subscribing.
We accept a wide range of payment methods, and you can change your payment option anytime. Contact our Sales Representative for guidance.
You are entitled to a refund if you choose not to continue with our service. For subscription plans, refunds are provided only for the unused months.
Yes, we offer reliable Smarters Pro hardware specifically designed to enhance your streaming experience. Our after-sales service is exceptional.
Absolutely. We can activate the service on your existing device. Just talk to us, and we’ll ensure compatibility—no need to buy new hardware.
Our service supports almost all major devices available in the market.
A single connection supports one device at a time. For two devices, you will need two connections. You may switch between devices, but it’s best to consult our technical representative for proper setup.
For smooth, buffer-free streaming, we recommend a bandwidth of 12–15 Mbps or higher for both uploading and downloading.
If a channel pauses, switch up or down once and return to the original channel. This minor issue can occur when streams overlap.
Buffering usually happens due to low bandwidth—please perform a speed test and contact your ISP if needed.
If the issue continues, contact our Customer Care team.
Your device may have excessive cache buildup, causing processor overload. Restart the hardware or app. If the issue persists, contact our Customer Care representative.
We offer movies, TV shows, documentaries, live sports, exclusive originals, and more—ensuring you enjoy premium entertainment anytime, anywhere.
